Northgate Managed Services

Case Studies

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E&I Engineering

Commercial | Infrastructure Services | Backup Strategy | Email Migration | Virtualisation | Storage

As a customer since 2014, Capita deliver a number of infrastructure services for E&I Engineering including hardware, virtualisation, backup and disaster recovery, networking and most recently an Office 365 migration.

IT Infrastructure refresh, virtualised environment, backup and disaster recovery service, Office 365 migration.

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Wolseley UK

Commercial | Infrastructure Services | Thin Client

Capita Managed IT Solutions have been working in partnership with Wolseley UK for over 15 years and were appointed to deliver a new infrastructure solution to improve the customer experience and support revenue growth across over 626 sites across England, Scotland and Northern Ireland.

Key services delivered by Capita:
 
  • Updated cabling infrastructure
  • Upgraded LAN
  • Wireless
  • Cisco phone system
  • Thin client technology

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Stevenson and Kyles

Commercial | Infrastructure Services

Capita have been supporting Stevenson and Kyles for over 15 years and have formed a close and trusted partnership and confidence in the IT services provided.

Stevenson and Kyles has a small team responsible for supporting approximatley 30 staff and therefore rely heavily on their IT partner, Capita, to provide expert knowledge and skills.

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DVA Printcert Application

Commercial | Local Central Government | Managed Services

DVA required a change to their software to enable two changes in legislation which Capita were able to support.

Changes in legislation led to a requirement for DVA to modify the print certificate application which prints test certificates at each of the test centres in Northern Ireland.
 

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Viridian - Backup Management

Commercial | Energy Utilities | Infrastructure Services | Backup Strategy

In 2010 Viridian sold part of its group, NIE to ESB. This created the need for the separation of the business into two distinct business operations. The Backup service was one element of the infrastructure which was required to be separated. As the two businesses were very closely linked, this was a challenging transition and required significant resources from Capita and Viridian.

  • A robust, reliable backup service comprised of modern, supported technologies.
  • Backup service delivered by experienced Capita staff ensuring minimal disruption to service and restoration of data in an efficient manner.
  • Viridian IT team freed up to focus on core business needs.
  • A range of backup policies in place to ensure daily, weekly, monthly, quarterly and yearly monitoring of Backup. This ensures complete pro-active monitoring of backups on a regular basis, reducing failures and improving overall user satisfaction.
  • Peace of mind that data is stored securely.
  • Reassurance that business critical information is backed up and can be restored consistently

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Murdock Builder's Merchants

Commercial | Infrastructure Services | Backup Strategy | Server Virtualisation

Capita Managed IT Solutions designs and deploys an infrastructure upgrade project with DR and BC.

  • Limited DR and BC functionality with server hardware and operating system platform end of life
  • Requirement for reliable ICT infrastructure which was scalable to support business growth and improve customer service
  • New infrastructure deployed
  • Relocated and upgraded DR solution
  • New back up solution

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CHILDREN 1ST ICT Infrastructure Project

Commercial | Infrastructure Services

Capita Managed IT Solutions helps CHILDREN 1ST improve efficiencies & provide services more effectively

Capita Managed IT Solutions has designed and implemented a new ICT infrastruture for CHILDREN 1ST. The project includes:

 

  • A robust and reliable Wide Area Network
  • Virtualised servers and centralised data storage
  • Desktop delivery refresh with Thin Client Devices
  • New telephony solution using Microsoft Technologies
     
Results include:

 

  • Improved communiation & collaboration
  • Reduced ICT time, costs and maintenance time
  • Enhanced data security
  • Increased operational efficiency
 

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Christian Aid

Commercial | Infrastructure Services

Christian Aid has selected Capita Managed IT Solutions as its ICT partner. The contract has been awarded for an initial three-year period and will see Capita working in partnership with Christian Aid to facilitate an upgrade of their ICT infrastructure and provide additional services.

An audit of Christian Aid’s office-based operations identified an ageing ICT infrastructure with high maintenance costs. This was an area where cost savings could potentially be made.

Capita has worked with Christian Aid to deliver the refresh of the UK and Irish PC estate, the implementation of a comprehensive training schedule for staff, and the introduction of a predictable and flexible billing structure.

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Strutt & Parker - ICT Managed Service

Commercial | Managed Services

Capita Managed IT Solutions delivers a flexible, secure and scalable IT infrastructure to Strutt & Parker to support changing business demands and quality of service to their customers.

Challenge

Strutt & Parker needed to improve their IT systems in order to support their changing business needs and geographically diverse environment in order to improve the quality of service to their customers.


Solution

Capita delivers a full managed service including data centre services and end user devices.  The solution has been designed to support new mobile technologies as the company grows.


Result

Scalable, flexible and future proof managed service providing secure access to data from anywhere.  The service goes beyond resolving day to day IT issues by using ITIL best practice service management tools to improve IT performance as a whole and therefore business efficiencies.

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AAH Pharmaceuticals Video Case Study

Commercial | Managed Services | Infrastructure Services

AHH Pharmaceuticals works with Capita Managed IT Solutions to support each of the IT systems of it's 2,000 pharmacies.

Key Points

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